Privacy Policy
for Tecnologia LLC
WeServeU Terms and Conditions
Effective Date: [01/01/2025]
At WeServeU, your privacy and security are important to us. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or use our services.
By accessing or using WeServeU services, you consent to the collection and use of your personal data in accordance with this Privacy Policy.
1. Information We Collect
We may collect the following types of personal information:
- Personal Identification Information: Name, email address, phone number, billing address, and payment information.
- Device Information: Information about your device, including device type, operating system, software version, and device identifiers.
- Service Usage Data: Information about your interactions with our services, including support session logs, device health information, and diagnostic details.
- Communication Data: Any data provided during communications with our support team, via email, chat, or phone calls.
2. How We Use Your Information
We use your personal information for the following purposes:
- Provide Services: To offer technical support, troubleshoot issues, perform software installations, updates, and maintenance on your devices.
- Billing and Payment: To process payments and manage your subscription to our services.
- Communication: To respond to inquiries, send service-related updates, and offer support.
- Customer Support: To provide personalized support and help with any issues related to our services.
- Marketing: With your consent, to send promotional emails, newsletters, and offers that may interest you.
- Improve Services: To analyze service usage and improve our products and customer support experience.
- Legal Compliance: To comply with applicable laws and regulations.
3. Data Sharing and Disclosure
We will not share, sell, or rent your personal data to third parties, except in the following circumstances:
- Service Providers: We may share your data with trusted third-party service providers who assist us in delivering services (such as payment processors, cloud storage providers, or technical support vendors). These providers are required to keep your data confidential and are prohibited from using it for any other purposes.
- Legal Obligations: We may disclose your personal data if required by law or when we believe such disclosure is necessary to comply with legal obligations, protect our rights, or investigate fraudulent activity.
- Business Transfers: If we are involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of the transaction.
4. Data Security
We implement appropriate technical and organizational measures to protect your personal data from unauthorized access, alteration, disclosure, or destruction. These measures include:
- Encryption of sensitive data during transmission.
- Regular security audits and updates to our systems.
- Access controls and authentication measures for our employees and contractors.
However, please note that no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
5. Your Rights
Depending on your location and applicable data protection laws, you may have the following rights regarding your personal data:
- Right to Access: You can request access to the personal data we hold about you.
- Right to Rectification: You can request corrections or updates to your personal data if it is inaccurate or incomplete.
- Right to Erasure: You can request that we delete your personal data, subject to certain legal exceptions.
- Right to Restriction: You can request that we restrict the processing of your personal data under certain circumstances.
- Right to Data Portability: You can request to receive your personal data in a structured, commonly used format and transfer it to another service provider.
- Right to Object: You can object to the processing of your personal data for marketing or other legitimate interests.
- Right to Withdraw Consent: You can withdraw your consent for marketing communications at any time by clicking the “unsubscribe” link in any email.
To exercise these rights, please contact us at legal@weservu.net. We will respond to your request in accordance with applicable data protection laws.
6. Cookies and Tracking Technologies
We use cookies and other tracking technologies to improve your experience on our website and services. Cookies are small text files stored on your device when you visit our site. They help us remember your preferences and analyze website traffic.
You can control the use of cookies through your browser settings. However, please note that disabling cookies may affect your ability to use certain features on our website.
7. International Data Transfers
As a company operating in multiple regions, we may transfer your personal data to countries outside your jurisdiction, including the United States, EU, or the United Kingdom. These transfers are carried out in compliance with applicable data protection laws, including the use of appropriate safeguards to protect your data.
8. Children’s Privacy
Our services are not directed to individuals under the age of 18, and we do not knowingly collect or solicit personal data from children under 18. If we become aware that we have inadvertently collected personal data from a child under 18, we will take steps to delete such data as soon as possible.
9. Changes to this Privacy Policy
We reserve the right to modify this Privacy Policy at any time. When we update the policy, the Effective Date at the top of the page will be revised. We encourage you to periodically review this Privacy Policy for any changes.
10. Contact Information
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us at:
- Email: legal@weserveu.net
- Address: [3- N GOULD STREET, SHERIDAN, WYOMING, USA]