Terms & Conditions
WeServeU - A Quantum Security Solutions LLC Brand
WeServeU Terms and Conditions
Effective Date: [01/01/2025]
These Terms and Conditions (“Agreement”) govern the relationship between WeServeU (“We,” “Us,” or “Our”) and You, the customer (“You” or “Your”). By subscribing to or using Our Services, You agree to these Terms, and Our Privacy Policy, and consent to our data practices.
1. Definitions
- “Services”: Refers to all IT support, troubleshooting, optimization, security services, and related services, including but not limited to remote support for devices (laptops, desktops, mobile phones, tablets, smart TVs), malware installation, OS upgrades, and network diagnostics.
- “User”: The individual or entity who subscribes to or uses the Services.
- “Support Session”: A session in which We provide remote support to troubleshoot, diagnose, or resolve technical issues.
- “Subscription Plans”: The different tiers of services We offer, such as Starter, Advanced, and Elite, each with various features and service durations.
2. Services Provided
WeServeU provides the following Services:
- Remote IT Support: Resolving issues, troubleshooting, diagnostics, and system repairs via remote connection.
- Malwarebytes Installation & Cybersecurity: Installation of Malwarebytes and general security protection.
- Optimization & Cleaning: Performance optimizations and device cleaning for faster system operation.
- OS & Software Updates: Updates to Operating Systems and other software installed on customer devices.
- Network Analysis: Troubleshooting and diagnosing network issues.
- Personal IT Support & Tutoring: Direct tutoring sessions and advice on software usage, best practices, and device management.
3. Subscription Plans & Pricing
Our services are available under the following subscription plans:
- Starter Package: Includes 2 hours of remote support per month during business hours (10:00 — 18:00 / Mon-Fri).
- Advanced Package: Includes all Starter features, plus transferable subscriptions, OS upgrades, quarterly maintenance checks, and additional software installation.and extended hours of service (08:00 — 18:00 / Mon-Fri)
- Elite Package: Includes all Starter and Advanced features, with VIP treatment, personal IT support, and extended hours of service (08:00 — 22:00 / Mon-Fri).
4. Payment Terms
- Prepayment: Payment is required upfront for the subscription plan selected.
- Payment Methods: Payments may be made via credit/debit cards or other payment methods as available on the website.
- Non-Refundable: Once a service session is initiated or completed, payment is non-refundable, as services are considered provided and rendered.
- Late Payments: If payment is overdue, We reserve the right to suspend or terminate the Service until full payment is made.
5. No Fix, No Pay Policy
We operate a “No Fix, No Pay” policy. If We are unable to resolve the technical issue after reasonable efforts, You will not be charged for the service rendered. However, this policy does not apply to hardware failures, which are outside the scope of remote IT support.
6. Refund and Cancellation Policy
- Cooling-Off Period (14 Days): Under consumer law, You are entitled to a 14-day cooling-off period from the date of purchase. You may cancel the contract and receive a refund only if services have not been fully performed.
- Waiver of Right to Cancel: If services have started (e.g., remote access to Your device or troubleshooting has been initiated), You waive the right to cancel the contract, and no refund will be issued. By consenting to the service, You agree that We may begin the service immediately, and this terminates your cooling-off period rights.
- Refunds: Once a service session has been completed, no refund will be issued. If the service is incomplete or unsuccessful, We may issue a partial refund, depending on the situation and as per the No Fix, No Pay policy.
- Customer Responsibilities: In the event that You request a service but fail to provide the necessary access (e.g., by disconnecting the device during a session or preventing Our access), We reserve the right to terminate the session and no refund will be issued.
7. Limitation of Liability
- Service Limitation: While We strive to provide the best services, We do not guarantee the success of resolving hardware issues or ensuring total system optimization. We are not liable for hardware failure or the loss of any data during services.
- Indemnification: You agree to indemnify and hold harmless WeServeU and its employees from any claims, damages, liabilities, or expenses arising from the use of Our services.
- No Liability for Indirect Damages: We are not responsible for any indirect, incidental, special, or consequential damages, including loss of data, profit, or business interruption.
- Max Liability: The maximum liability for any claim related to Our services shall not exceed the amount paid by You for the specific service.
8. Customer Obligations
- Provide Accurate Information: You must provide accurate and up-to-date information regarding the issues you are experiencing with your device or network.
- Device Access: You must grant WeServeU appropriate access to Your devices and systems to enable us to perform the services.
- Backup of Data: You are responsible for backing up important files, documents, and data before We perform any services. We are not liable for any data loss that may occur.
9. Prohibited Actions & Termination
- Misuse of Service: You agree not to engage in any fraudulent activities, misuse remote support services, or attempt to interfere with or disrupt the functioning of Our systems or service delivery.
- Session Interruption: If You disconnect the session, turn off the device, or otherwise obstruct the support session, We may terminate the session immediately, and You will not be entitled to a refund.
- Violation of Terms: We reserve the right to suspend or terminate services at Our discretion if You breach any of the Terms or act in a manner that harms the integrity of the service.
10. Privacy & Data Protection
We value and protect Your personal data and comply with applicable data protection laws:
- EU (GDPR): We ensure compliance with the General Data Protection Regulation (GDPR) regarding data collection, processing, and storage.
- UK (Data Protection Act 2018): We comply with UK-specific data protection regulations.
- USA (CCPA, Privacy Shield): We comply with relevant data privacy laws such as the California Consumer Privacy Act (CCPA) and Privacy Shield regulations.
11. Dispute Resolution
- Negotiation & Mediation: In case of any disputes, We encourage You to first attempt to resolve the issue through direct negotiation with Our team.
- Arbitration: If the dispute cannot be resolved through negotiation, You agree to resolve the matter via binding arbitration, under the rules of the American Arbitration Association (AAA) or the relevant arbitration body in the jurisdiction of the service provided.
- Governing Law: This Agreement shall be governed by the laws of the United Kingdom, European Union, or the United States, depending on the location where the service is provided.
12. Force Majeure
We are not liable for any delay or failure in performance of Our services due to unforeseen circumstances beyond Our control, including but not limited to natural disasters, internet outages, strikes, war, or governmental restrictions.
13. Contact Information
For inquiries or concerns, please contact WeServeU using the following details:
- Email: [legal@weserveu.net]
- Address: [30 N GOULD STREET, SHERIDAN, WYOMING, USA]